Debit Cards

EMV Chip Debit cards

Debit Cards
We are now issuing debit cards embedded with security chips to help protect you against fraud at the register.

How do I activate my Debit Card?

If you are receiving a Brand-New Card you will call 1-800-992-3808 to activate your card.

If you have received a Reissued Card you can activate your card by using your current PIN by doing an ATM withdrawal, Balance Inquiry or by using your card at a POS (Point of Sale) terminal. You may also call 1-800-992-3808 to activate your reissued card.

What do I do if I have forgotten my PIN?

If you have forgotten your PIN you can call 1-800-992-3808.

Do you have any type of fraud service?

  • Yes, If fraud is suspected, you will receive a robotic call identifying themselves as calling on behalf of GS&L.
  • You will need to listen to the prompts to receive information.
  • If you are not comfortable with this process, please call your local Branch during normal business hours.

How Do I Use My Debit Card?

  1. Insert your card into the chip enabled terminal with the chip first, facing up.
  2. Leave the card in the terminal until the transaction is complete. You may be prompted to sign your name.
  3. If there isn’t a chip-enabled terminal, use the card the traditional way and swipe.

What If I Suspect My Card is Lost, Stolen or Compromised ?

If you believe your card is lost , stolen or compromised, there are a few ways to disable your card. 

  1. In iBanking, go to the Service Center tab and under Card Services, you will see Deactivate/Reactivate my card. Deactivate will disable your card, then call  Customer Service during bank hours to discuss a solution.
  2. If you do not have iBanking, and you have lost your card or it has been stolen or compromised, you can call the Automated Banking (VRU) number 1-888-817-0020, follow the prompts to disable your card over the phone.
  3. You can visit or call your local branch directly during business hours and a Customer Service Representative will help you disable your card and discuss a solution.

More questions? We are ready to help.
Call 315.287.2600 (Gouverneur) or 315.482.4197(Alexandria Bay) or visit one of our branch locations.